Shipping & Delivery
Clear delivery information for your NovaTerra wellness order.
Processing Time
Orders are usually processed within 1–3 business days after payment confirmation.
Delivery Time
Estimated delivery time is usually 5–12 business days, depending on your country and courier service.
Shipping Region
NovaTerra currently ships across Europe. Available delivery options may vary by location.
Tracking Information
Once your order has been shipped, you will receive tracking information by email.
Large Item Delivery
SteamBox products may arrive in larger packages due to their size and protective packaging.
Delivery Support
For shipping questions or order updates, contact us at support@novaterrashop.store.
Before Your Order Arrives
Everything you need to know about shipping, tracking and delivery expectations.
When will my order be processed?
Most orders are processed within 1–3 business days after successful payment confirmation.
How long does delivery take?
Delivery usually takes 5–12 business days, depending on your country, courier service and local delivery conditions.
Will I receive tracking information?
Yes. Once your order has shipped, tracking details will be sent to the email address used at checkout.
Do you ship outside Europe?
NovaTerra currently focuses on European delivery. If your location is not available at checkout, please contact us.
What if my package is delayed?
If your order appears delayed, please contact our support team and we will help you check the current delivery status.
Prepare your space for your next wellness ritual.
Explore NovaTerra infrared blankets and SteamBox home sauna solutions designed for daily relaxation.
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