Shipping policy

Shipping Policy

Last Updated: June 2026

At NovaTerra, we are committed to delivering your wellness products safely and efficiently. Please review our shipping policy below for information regarding processing times, delivery estimates, and shipping procedures.

Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, processing times may be slightly extended.

Shipping Destinations

We currently ship to most countries within:

  • European Union

  • United Kingdom

  • United States

  • Canada

  • Australia

  • New Zealand

If your country is not available at checkout, please contact our support team.

Estimated Delivery Times

Delivery times may vary depending on your location and local courier services.

Region Estimated Delivery
Europe 5–12 Business Days
United Kingdom 5–12 Business Days
United States 7–15 Business Days
Canada 7–15 Business Days
Australia & New Zealand 8–18 Business Days
Other International Locations 8–20 Business Days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on destination and product selection.

From time to time, NovaTerra may offer free shipping promotions on selected products or orders.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information.

Tracking updates may take up to 48 hours to appear after shipment.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by your local authorities.

These charges are the responsibility of the customer and are not included in the product price or shipping cost unless explicitly stated at checkout.

Delivery Delays

NovaTerra is not responsible for delays caused by:

  • Customs inspections

  • Courier disruptions

  • Severe weather conditions

  • Public holidays

  • Incorrect shipping information provided by the customer

If your order is significantly delayed, please contact us and we will assist in locating your shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided and the package is returned to us, additional shipping fees may apply for reshipment.

Lost Or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.

Please include:

  • Order number

  • Full name

  • Description of the issue

  • Photos if the package arrived damaged

Our team will work with the shipping carrier to resolve the issue as quickly as possible.

Contact Us

For any shipping-related questions, please contact:

NovaTerra Support
Email: support@novaterrashop.store

We aim to respond within 1–2 business days and are always happy to assist.